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Find answers about your account, progression or KingPlay features.

40 answers shown
Free access, adult eligibility and first steps.
Is KingPlay really free?
Yes. Registration and player features are 100% free, for life. Points, tickets and chances cannot be purchased. Players are never asked to pay.
Who can create an account?
KingPlay is for adults aged 18 and over. An adult declaration is required; it is not documentary identity verification.
How do I sign up?
Open My account, register with email or continue with Google when that provider is available. Choose your public username and confirm you are an adult.
Can I play or earn rewards yet?
Each game card explains availability and access requirements. Launches appear in Updates. Visit the reward gallery for the current catalogue status.
Profile, sign-in and personal data.
How do I personalise my profile?
Open My profile to change your username or upload a JPEG, PNG or WebP photo or logo. The public image is normalised and its metadata removed. Only share an image you have permission to use.
What if I forget my password?
Open Sign in, then Forgot password to request a recovery link. Never share that link, your password or an Authenticator code.
Who sees my identity?
Your public identity uses your username and avatar. Your email and private information are not given to partners or advertisers to identify you.
Why is access to my account refused?
Check the message shown by the service. An ended session may require signing in again through the normal flow. Signing in again does not lift a suspension; a deletion request follows a separate process and does not mean erasure is complete. Privacy contains the contact details for questions about your data or rights.
What can administration see?
The owner administration can access information required to operate, support and secure the account, including profile status and activity recorded by the service. These data do not become public.
Theme, sounds, welcome guide and notifications.
How do I refresh a page on mobile?
Use your browser’s reload command. Pull-to-refresh is suppressed at page boundaries to avoid bottom-navigation bounce. Ordinary scrolling, panels and zoom remain usable.
How do I collapse or remove the welcome guide?
The arrow collapses the guide. The cross removes it from home in this browser for your signed-in profile. My profile lets you restore it. The choice is not retained on another browser or after clearing site data.
How do I enable navigation sounds?
Enable Tap sounds in the footer, mobile menu or My profile. A tap plays a short sound and the bell has its own tone. This choice stays on this device. New announcements arrive silently.
How do game favourites work?
Previously saved favourites remain attached to your account. Adding new favourites is currently unavailable. A favourite starts no game and creates no points.
How do I choose my theme?
The sun or moon button lets you choose light or dark mode. Your choice stays in this browser. On the first visit, device preferences may determine the initial appearance; the site does not then follow system theme changes. For people with access, the administration theme is set separately.
How does the bell work?
Sign in to see general announcements in a side panel. Each account keeps its own read markers. Sponsored announcements are explicitly labelled Advertisement and reading them currently awards no points.
What exists today and what will open later.
What are Reward Points, tickets and XP for?
XP tracks progression and unlocks games at their required thresholds. RP are for the reward catalogue when available. Free tickets unlock bonus play at a fixed cost. Balances cannot be wagered.
How do I get free tickets?
When daily ticket distribution is open, one free ticket is credited at the first sign-in of the day after registration is complete. While the welcome offer is displayed, the first 500 eligible accounts to complete registration after launch also get ten tickets. Credits appear in your account.
How do I play Plinko?
When the game is available to your account, choose one of seven ball launch positions. The free quota and bonus balls per ticket are shown in the game for the active version. A verified Plinko ticket also credits 15 RP, regardless of the result. Verified free drops can complete the daily mission under the active award schedule. A drop cannot take away your points.
How do I browse the reward gallery?
The gallery explains rewards. Sign in to see offers published for your account, their RP price and your progress. A reward is offered subject to availability and conditions, with no prize draw. Requests remain closed today.
Why might the catalogue be empty?
Only rewards genuinely published for your catalogue country appear. No fictional brands, stock or rewards replace them. Brand and value filters appear when those details are specified. Your RP balance is not an amount in euros.
Where can I follow a reward request?
In Rewards, My requests separates reviews before any debit from approved requests and their delivery. A review entry states that no RP was debited for that request. Reaching an RP target reserves no reward. If the result is uncertain, check status before retrying; an unavailable response does not mean an empty history. Requests remain closed today.
What does “Review completed · reward not confirmed” mean?
Human review of this request has ended, but that status alone confirms no reward. It triggers neither an RP debit nor an automatic new request. Any later new request will be checked again. Requests remain closed today.
Can refreshing status create a new request?
No. Refresh status only reads account information: it creates no request, debits no RP and issues no reward. If status is unavailable, use refresh to retry the read.
What happens if a future reward request looks unusual?
Before any real delivery, KingPlay plans a server-side check based on authoritative operational facts and, where needed, human review. A request may be held or denied under an audited policy; no single signal becomes an irreversible account sanction on its own. Rewards remain closed today.
Where can I see my balances?
On desktop and tablet, the top bar shows XP and PT. On mobile, it leaves room for the FR/EN language switch. Find all your XP, PT and RP balances in My account. Check Missions for the current Plinko award.
Why can the welcome message reappear on another device?
Once ten welcome tickets have actually been credited, King presents this gift. Closing it is remembered for your account in this browser. The message may reappear on another device or after local storage is cleared, but this never awards the tickets again.
How are scores verified?
The server verifies official sessions and scores before recording them in your progression.
How do I know whether I can play a game?
The Play button appears according to game availability and your access. Viewing a game card does not create scores, XP or Reward Points.
Updates, privacy preferences and contact.
How can I follow updates?
Use the chapter index on Updates or subscribe to its RSS feed. This device locally remembers the last update you viewed to build the illustrated “Since your last visit” recap. The bell also shows public news without signing in. You may also opt into a 180-day reminder. This information is not sent to the server to build your reading history.
Does KingPlay use advertising or analytics cookies?
Not in the current version. No artificial consent banner is requested while no optional tracking category is loaded. If a category requiring consent appears later, it will stay inactive before your choice and must make accepting, refusing and withdrawing comparably easy.
How will KingPlay frame advertising?
The advertising catalogue defines each placement by surface, format, devices, languages, dimensions or ratio, capacity and calendar. A booking or future payment never publishes a campaign automatically: creative, context and schedule remain subject to human review. Watching or clicking an ad must not be required to play and does not credit Reward Points.
How can I estimate an advertising campaign?
On the Advertisers page, select your formats and use “Choose dates” on a placement card to open the calendar. Choose your first and last preferred dates. The estimate updates whenever you make a change. You can carry your preferences into a private enquiry, and the advertising team will confirm pricing and availability.
How does an advertising campaign differ from sponsorship?
A campaign runs creative in your chosen placements and dates. Sponsorship lets you propose a custom brand presence, such as a feature in one section and a home page mention. Choose several areas in the enquiry form so we can review your scope and budget.
What partnerships can I propose to KingPlay?
You can propose a general partnership, an affiliate offer, prizes or sponsorship. The Partners page explains each type and lets you send a private enquiry. KingPlay reviews your proposal, then separately confirms terms and any publication.
Who can use the partner workspace?
The public B2B portal demo is linked from Advertisers and Partners and shows four sections with a fictional example. The private partner workspace displays your organisation’s records after authorisation. For a first enquiry, use the form on the Advertisers or Partners page. Once KingPlay approves your access, sign in with the professional account linked to your organisation.
Can partners or advertisers see a player’s risk controls?
No. Security and risk controls remain internal to KingPlay. No individual risk score or real player identity is provided to partners or advertisers. A future dedicated multi-account signal is designed to retain only a server-side evidence digest, not raw email, phone or device-fingerprint data.
Where can I read the rules and privacy policy?
Privacy, Terms and the Legal notice are permanently available in the footer. They describe the service actually available, the publisher and hosting, and are reviewed for every major release.
Where can I find my privacy preferences?
The Privacy preferences button in the footer explains necessary sign-in, local choices on this device and the optional update reminder. Site and administration themes are separate choices. No third-party audience measurement or advertising targeting tool is loaded in the current version.
What should I send with a question about my data?
Use the contact details on the Privacy page. Include the relevant page, approximate time and a description of the useful message. If you attach a screenshot, hide information unrelated to your request. Never send a password, Authenticator code, sign-in token, recovery or reward link, or another account’s data.
How can I contact KingPlay?
For general questions, start with the Help centre. For personal-data questions or to exercise your rights, email privacy@kingplay.fr. Never send a password, recovery link or Authenticator code.